Musical Instruments by Quality 1 Trader Ltd

Quality1Trader LTD is the leading Musical Instruments Quality 1 Trader Ltd is the leading Musical Instruments Company with over 25 years of experience, selling a vast range of high quality traditional musical instruments including woodwind, string and percussion instruments. Shop online from our great selection of Irish Flutes, minstrel Harps, Lute, Baroque Ukulele, Banjos, 5 Course Baroque Guitar, Bodhran, Bagpipes, Practice Chanters, Thumb Piano's, Dulcimer along with mens motorbike jackets. Not only musical Instruments you can also find superb collection of Kilts, Fly plaid, piper plaids, Sporran, Hose top, shoulder cords and highland wear accessories. We have everything you need to give finishing touch to your Scottish wears.

Frequently Asked Questions

Question #1 What forms of payment do you accept?
Answer : We accept paypal, money order and cheques.Kindly Please do inform us before paying by cheques or money orders.
Question #2 Are these prices in GBP £ ? How much will it cost in my country
Answer : All prices are in GBP £, and we use GBP £ when charging your Paypal. To get an idea of how much an item will cost in your currency, we recommend using Universal Currency Calculator.
Question #3 When I attempted to track my UPS or Royal Mail shipment, I received an invalid waybill error message. Why?
Answer : There could be various reasons. The UPS tracking code for Time Definite shipments is normally a 18 numbers (e.g. 1Z07549A6890404035) and the Royal Mail tracking code for Time Definite shipments is normally a 13 numbers (e.g. AB145698532GB) so please recheck the number and try again.
Question #4 The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?
Answer : The Pickup and Delivery destinations shown on the UPS or Royal Mail tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).
Question #5 When I track my international UPS or Royal Mail shipment, why do I sometimes get information for a shipment that is not going to the intended destination?
Answer : UPS and Royal Mail periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. UPS and Royal Mail are working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.
Question #6 I have tracked a shipment and been told to contact UPS or Royal Mail. Why is this?
Answer : This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we required clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.
Question #7 The tracking results I receive sometimes state “Sign up for notifications for this shipment.” What does that mean?
Answer : For shipments that have not yet been delivered, you can sign up for email or SMS/Text message notifications to receive delivery status updates. This saves you time – you don’t have to go online again to track your shipment.
Question #8 Can you choose my desired courier?
Answer : At the moment: no, sorry. The courier shipping options you see at the checkout process online are the only options available. Due to various circumstances in different countries at different time, we have to use our discretion in choosing the couriers. All we need from our customers is the length of time in which they desire to receive their products, and we will choose the courier according to that requirement.
Question #9 Do you deliver to P.O. Box or FPO/APO addresses?
Answer : Unless otherwise agreed, we cannot ship to any P.O. Box, FPO/APO, and other military addresses.
Question #10 What should I do if an item shipped to me is damaged?
Answer : If you receive the Goods damaged or it is not according to your choice, if your mind is changed then you can return it within 1 month and can get replacement or got full refund of your money. Please must inform us before sending the Goods back to us.
Question #11 What does it mean to drop-ship?
Answer : Drop-shipment is common among consumer goods retailing business, it usually means a reseller instruct their wholesale supplier, which may be located in a duty free zone, to ship out orders to the reseller’s customers directly as requested. The reseller does not actually take the job of stocking, repacking and shipping.
Question #12 Do you ship worldwide?
Answer : We sure do! Simply place your order online and you will be prompted for a shipping address and method. If we need any additional information to make sure your purchase gets to you promptly, we'll contact your e-mail address right away!
Question #13 How will I know my order is being shipped?
Answer : We love to keep in contact with you via e-mail. Just make sure you provide us with the correct e-mail address. You will get an e-mail every step of the way; from when we receive your order, until it leaves our warehouse door!
Question #14 Can you ship to my country?
Answer : YES, we can ship worldwide. But we are not able to ship to countries that are currently suffering from economic sanctions imposed by United Nations or International couriers may not deliver shipment to countries which are at war. For hard-to-reach destinations, the shipping cost may be higher and the transit time may be longer. Please make sure that you have realized that it's your own responsibility to find out the import duty and policy in your country about the products you buy from us.
Question #15 Is the shipping cost included In the product prices?
Answer : If the product shows 'free shipping', that means the shipping cost has been included in the product price, then you do not have to pay for the shipping cost If no ‘free shipping’ shows on the products, that means the shipping cost is not included in the product price, then you'll have to use the online system to generate a shipping quote for your order, The shipping cost for orders are calculated automatically depending on the total weight and size of the package.
Question #16 Can I track the shipment of my order?
Answer : Major international couriers such as UPS, FedEx, DHL, EMS, they usually offer door-to-door service, you can track your shipment by tracking number via our & their websites. Post Office air mail offers basic proof of shipment for all orders and proof of delivery in some countries including the USA and Canada. Air freights and ocean freights offer shipment tracking in the form of flight numbers and vessel names/voyages respectively. We will send you the tracking number once we ship out your order, normally you can start to track online within one working day.
Question #17 What makes quality1trader.co.uk different from other suppliers?
Answer : NO MOQ Unlike most export companies, quality1trader.co.uk does not have minimum order quantity (MOQ) restriction. Here you can just start with 1 piece sample before you decide to order more. EASY TO ORDER ONLINE, We take advantage of our cutting-edge E-commerce platform to conduct Customer Relationship Management (CRM), so everything designed here is just for you to place order easily, pay safely, track your shipment conveniently, and communicate effectively. And what you concern is our guideline to action. MULTIPLE BILLING OPTIONS AND CONFIDENTIAL PAYMENT INFORMATION PayPal, western union and wire transfer are all accepted here. You can pay by PayPal official website, which can protect your personal financial information without sharing with any 3rd parties. FAST DELIVERY, We ship worldwide with a wide range of shipping options, including Express Couriers (FedEx, EMS, DHL, UPS and TNT), Air Freight, Ocean Freight, and Postal Parcel, which the transportation time varies from 1 to 8 days. Customers can also use their own express couriers under some certain conditions. DROP SHIPMENT ALWAYS AVAILABLE, Drop shipment can be arranged from quality1trader.co.uk to your customers directly, even only one single piece. EFFECTIVE AND DIVERSE COMMUNICATION, No matter when and what kind of issues you may encounter during your purchasing at our website, we can always be reached by the phone call, email, fax, live chat etc.
Question #18 Can you send me your catalog as well as your price list?
Answer : Currently, No. Due to the dynamic nature of our product line as well as our efforts to provide lowest price to customers, compiling a catalog would not be very fruitful. Our website contains all the information we have on our products. If you have any specific question, you are welcome to contact our customer service representatives.
Question #19 Can I get a better price if I order more?
Answer :Absolutely, the more you order, the better discount you have. If you want to get a quote breakdown of a large quantity of items, please contact us with the following details:
Email: info@quality1trader.co.uk
Phone Number: 0044 -2088410277
The products and its code you want - The exact order quantity - Your desired delivery schedule - Any special packing instructions, With this information our VIP sales representative will get back to you with a detail quotation.

Question #20 Can I cancel my order?
Answer :CANCELLATION BEFORE PAYMENT, If you have not paid for your order, there is no need to contact us to cancel it. We'll disregard all orders until the matching payment is received. You have no obligation to pay for the products in your shopping cart if you think you may change your mind later, if you are just doing some tests or whatever to save invoice for backup, you are welcome to do this. If your order is more than one week there without any of your further action, please kindly be informed you may not be able to "reactivate" it by sending payment, because the prices of the items and shipping rate may have been changed, you will have to resend the order with a new cart online.
CANCEL AN ORDER AFTER PAYMENT, If you want to cancel an order that you have paid, please contact us immediately. If you are not so sure about something of the order and you want to change it, please contact us and put the order on hold when you make the decision, we will stop packing and wait for your further instruction. If your orders have already been picked up and delivered by the courier, you cannot cancel or change the order any more. If you want to cancel an order just because you are adding more products, but not canceling the previous items, that can usually be processed without any extra charges, please contact us immediately so we can ship your items together. If the cancellation of an order is approved by quality1trader.co.uk, you can either ask for a refund or keep your payment as a credit.
Question #21 Why did you cancel my order and refund my payment?
Answer : If we cancelled your order and returned your payment, it is most likely because we were unable to verify the payment, or the products you ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we cannot get in touch with you within 5 days after we receive your payment, we will automatically return the funds to you.

Possible reasons for refunding are:

- PayPal account name and address does not match your order's shipping address, and we cannot contact you with any possible ways.
- The products you ordered are out of stock.

And finally, if there is anything you need advice about, please feel free to contact us.

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